Frequently Asked Questions


Do you guarantee authenticity?

Absolutely. Every piece in the Archive is personally vetted and authenticated by our in-house experts before it is listed. Each item comes with a 100% authenticity guarantee — if an item is ever found to be inauthentic, we will provide a full refund. For added assurance, buyers may opt to have a piece evaluated by a third-party authentication service at their own expense.

Are your items new or pre-owned?

Our collection features pre-owned, collectible designer pieces. Each item is carefully selected for condition, quality, and timeless appeal. Detailed descriptions and high-resolution images are provided so you can shop with complete confidence. Subtle signs of gentle wear are normal and described honestly.

Can I return or exchange my purchase?

Due to the curated, pre-owned nature of our items, all sales are final. Exceptions are made only if an item has been misrepresented in description or photography, or if authenticity is proven in question. In such cases, please contact us within 48 hours of delivery to initiate a review.

How do I know my purchase is safe?

We are a small, boutique operation that prioritizes trust and transparency. All payments are securely processed through Squarespace’s PCI-compliant system, and your information is fully encrypted. Every item is insured during shipping, and tracking information is provided for peace of mind.

Can I purchase through a third-party platform?
For select pieces — particularly high-value handbags — you may opt to purchase through our verified partner stores (eBay Authenticity Guarantee & Vestiaire Collective). This allows for an additional authentication layer at checkout, ensuring full buyer confidence.

Do you ship internationally?

Currently, we only ship within the United States. This ensures faster delivery, easier handling, and full protection of your items. However if you opt for a third-party platform purchase then we will consider select few countries for international shipping. (duties will incur)

How long does shipping take?

Orders are processed within 2–4 business days. Shipping is done via insured and trackable carriers to guarantee safe arrival. You will receive a tracking number immediately after your item ships.

What payment methods do you accept?

We accept major credit cards, Apple Pay, Google Pay, and PayPal.


Refund Policy

All sales are final due to the pre-owned, collectible nature of our inventory. Refunds are available only in the following cases:

  1. The item was misrepresented in description or photographs.

  2. The item is proven inauthentic.

If you believe your purchase qualifies, please contact us within 48 hours of delivery at [insert email]. Items must be returned in their original condition with all packaging and authenticity certificates included. Once verified, refunds will be issued to the original payment method. Shipping costs are non-refundable.

Shipping Policy

  • Domestic Only: We currently ship exclusively within the United States to ensure safety, speed, and protection of your items.

  • Processing: Orders are prepared and shipped within 2–4 business days.

  • Carrier & Insurance: All shipments are insured and trackable; you will receive a tracking number once your order ships.

  • Lost or Damaged Packages: We package all items with care and use insured carriers. Once tracking is provided, responsibility shifts to the carrier. We are happy to assist in filing claims if needed.

Why We Limit Shipping

As a small boutique, we prioritize careful handling and authentication of each piece. Limiting shipping to the U.S. ensures that we can maintain high standards, guarantee authenticity, and protect each purchase during transit. This approach allows you to shop with complete confidence.

Contact Information

For questions regarding orders, returns, authenticity, or shipping, please contact:
Email: storywrittenbyher@gmail.com
Website: www.archivebyher.com

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Archive by Her is an independent boutique specializing in authenticated, pre-owned designer pieces. All trademarks are the property of their respective owners and are used solely for identification purposes.

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